Privacy policy
Last updated: September 5, 2025
ALTICA (THANSUN TECHNO LEDERS) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include data that is anonymized or de-identified, such that it cannot be linked back to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details – name, address, billing and shipping addresses, phone number, and email address.
- Financial information – credit/debit card details, payment account numbers, payment confirmations, and related transaction data.
- Account information – username, password, security questions, preferences, and settings.
- Transaction information – items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, and past order history.
- Communications – information you share with us when contacting customer support or otherwise communicating with us.
- Device information – details about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information – interactions with the Services, including navigation, time spent, and activity patterns.
Sources of Personal Information
We may collect personal information from:
- Direct interactions – when you create an account, place an order, contact us, or otherwise provide information.
- Automatic means – such as cookies and other tracking technologies when you browse our website or use the Services.
- Service providers – third parties engaged to provide services on our behalf (e.g., payment processing, delivery, analytics).
- Business partners or third parties – such as marketing partners or affiliates.
How We Use Your Personal Information
We may use personal information for purposes including:
- Providing and improving the Services – to process orders, complete transactions, arrange delivery, manage returns, create and manage your account, remember your preferences, and personalize your shopping experience.
- Marketing and advertising – to send promotional communications via email, text, or mail, and to present targeted offers or ads based on your activity.
- Security and fraud prevention – to authenticate users, secure payments, investigate or prevent fraudulent or illegal activity, and protect the Services.
- Customer support – to respond to inquiries, resolve issues, and maintain our business relationship with you.
- Legal compliance – to meet legal obligations, respond to lawful requests, and enforce terms or policies.
How We Disclose Personal Information
We may share your personal information under the following circumstances:
- With service providers – such as IT support, payment processors, logistics partners, cloud storage providers, and analytics vendors.
- With business or marketing partners – to enable advertising, promotions, or campaigns.
- With your consent or at your direction – for example, when shipping products or using social login features.
- Within our corporate group or affiliates.
- As part of a business transaction – such as a merger, acquisition, or restructuring.
- For legal and safety reasons – to comply with legal obligations, enforce terms, protect our rights, or ensure user safety.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those websites. You should review their policies before providing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal data, please contact us to request deletion.
Security and Retention
We use reasonable measures to protect your information, but no system is completely secure. Please avoid sharing sensitive information through unsecure channels.
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law, contracts, or business needs.
Your Rights and Choices
Depending on where you live, you may have rights under applicable data protection laws, including:
- Right to Access / Know – request details of personal information we hold about you.
- Right to Delete – request deletion of your personal information.
- Right to Correct – request corrections to inaccurate data.
- Right of Portability – request a copy or transfer of your personal information.
- Right to Opt Out of Targeted Advertising or Sharing – decline certain uses of your data for advertising.
- Managing communication preferences – unsubscribe from promotional emails at any time.
If applicable, you may also have rights to object to processing, restrict processing, or withdraw consent. Exercising these rights will not result in discrimination.
We may require verification of your identity before fulfilling any rights request.
Complaints
If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, process, or store your personal information outside your country of residence. Where applicable, we will rely on legally recognized transfer mechanisms to safeguard your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.
Contact
If you have any questions about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:
Email: alticastore@gmail.com
Address: 2, CHINNAKANNU STREET, GOKULAM COLONY EXTN., KAARANAIPUDUCHERY, GUDUVANCHERY, TN, 603202, IN
